Return Procedure

How to make a return online:

If your item(s) meets the above requirements, please click here to request a return & then, follow the instructions below:

  1.  Log in to your account- in the Email field, enter your email address you placced your order with, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click Request return.
  8. If your return request is approved, then you receive an email with shipping instructions and a return shipping label.
  9. Once we receive your package, if your package is postmarked less than 14 days after your order was received, we will issue you a full refund (minus the shipping label cost) If your package is postmarked more than 14 days after your order, we will issue you a store credit (minus the shipping label cost). If your package was sent back without a return approval, your package will be refused and shipped back to you at your expense.
  • Example: if your total was $54.95 and we send you a shipping label (based on location and weight) that costs $6.95 then when you receive your refund, you will get $48.00 back!
  • If your return is refused, we will send you an invoice to pay for the shipping back to you. If your invoice goes unpaid for 7 days, we will donate the item(s).
  • EXCHANGES NOTE: we do not offer an exclusive exchange process. If you'd like to exchange a size, please mail your current size back to us and place your order for the new size. Once we get your return, we will refund/ credit you.
  • Please note, if we find you requesting returns for 3+ orders in a row, we suspect that you may be abusing our policies and have the right to refuse a return. We pride ourselves on having a very low return rate, thus, we know our sizing descriptions and such are on very accurate.  

  

Questions? Please e-mail us at hello@voguesocietyboutique.com and we will respond as quickly as possible!